Refund and Returns Policy

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Return Policy

Thank you for shopping at Pet Essentials! We strive to provide you and your furry friends with high-quality pet cosmetic products. We understand that sometimes returns are necessary, so we’ve created this return policy to make the process as smooth as possible.

Eligibility for Returns

We accept returns on most unused and unopened products within 7 days of the original purchase date. To be eligible for a return, the following conditions must be met:

  • The product must be1 in its original packaging and in resalable condition.
  • The product must be unused and undamaged.
  • You must provide proof of purchase, such as your order confirmation or receipt.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on the following items:

  • Opened or used cosmetic products (e.g., shampoos, conditioners, paw balms, perfumes).
  • Products marked as “final sale” or “non-returnable.”
  • Promotional or discounted items (unless otherwise stated).
  • Gift cards.

Return Process

  1. Contact Us: Before initiating a return, please contact our customer support team at support@petessentials.com within 7 days of receiving your order. Please provide your order number and the reason for the return.

  2. Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and2 return shipping instructions.

  3. Package Your Return: Securely package the item(s) you are returning in the original packaging, if possible. Include the RAN clearly written on the outside of the package.

  4. Ship Your Return: Ship the package to the address provided by our customer support team. You are responsible for the return shipping costs, unless the return is due3 to a defective product or an error on our part. We recommend using a trackable shipping4 service to ensure that we receive your return.

  5. Processing Your Refund: Once we receive your returned item(s), we will inspect them to ensure they meet our return policy conditions. If approved, we will process your refund within [Number] business days to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.5

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [Your Email Address] or [Your Phone Number]. We will arrange for a replacement or issue a full refund, including any return shipping costs. Please provide us with photos of the damaged or defective product.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the unwanted item following the return process outlined above and place a new order for the desired item.

Shipping Costs

  • Returns due to customer error: You are responsible for the return shipping costs.
  • Returns due to our error or defective product: We will cover the return shipping costs.

Questions

If you have any questions about our return policy, please contact us at:

support@petessentials.com

We appreciate your understanding and cooperation. We are committed to ensuring your satisfaction with our products and services.6